Customer information

Returns
& Exchanges.

Our shirts are made to order through Tapstitch, so please review sizing and product details carefully before ordering.

When We Can Help

If an item arrives damaged, defective, or different from what you ordered, submit a request through the contact form as soon as possible, preferably within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

Made-To-Order Items

Correctly produced items are generally not returnable or refundable because of a change of mind, an incorrect size or color selection, an ordering mistake, or a design preference. Please use the size information on the product page before checkout.

Review And Resolution

Do not send an item back before receiving instructions. Tapstitch may review the fulfillment issue and, where appropriate, we may arrange a replacement or refund. If a return is required, we will provide the applicable instructions and address.

Refunds And Shipping Charges

Approved refunds are issued to the original payment method. For refund requests or other questions, use the contact form on the Contact page. Original shipping charges are generally non-refundable unless the issue resulted from a fulfillment error or applicable law requires otherwise. Requests are generally considered within 30 days, subject to applicable payment, fulfillment, and legal rules.

Lost Or Missing Packages

Use the contact form if tracking shows a delivery problem or a package does not arrive. We will investigate with the carrier and Tapstitch and communicate the available resolution. Incorrect or incomplete addresses may affect reshipment eligibility and cost.